About Us
HomeGo Removals & Packing Ltd is a professional moving company based in Slough, providing reliable home & office removal services across the UK. We offer nationwide moving, secure packing, furniture assembly, and storage solutions - ensuring every move is smooth, safe and stress-free.
Privacy Policy
HomeGo Removals & Packing Ltd
Last updated: November 2025
1. Introduction
HomeGo Removals & Packing Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, request a quote, or use our services.
2. Information We Collect
We may collect the following types of information from you:
• Personal details: Name, email address, phone number, and address.
• Service details: Moving dates, pick-up and delivery postcodes, and property size.
• Communication data: Any messages, emails, or calls you exchange with us.
• Website usage data: Information collected automatically such as IP address, browser type, and site activity (via cookies or analytics tools).
3. How We Use Your Information
We use your personal information to:
• Provide you with a free, accurate moving quote.
• Contact you regarding your booking or enquiry.
• Deliver removal and packing services you have requested.
• Improve our website and customer experience.
• Comply with legal or regulatory obligations.
We may contact you by email or phone to discuss your quote or confirm booking details — to save your time and ensure quick communication.
4. How We Store and Protect Your Data
We take appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure.
All personal data is stored securely on password-protected systems and only accessible to authorised staff.
5. Sharing Your Information
We do not sell or rent your information to third parties.
We may share data only when necessary with:
• Trusted service providers (e.g., payment processors or storage partners).
• Legal authorities, if required by law.
All third-party partners are required to keep your information secure and use it only for the agreed purpose.
6. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask for your data to be deleted (where legally possible).
• Withdraw consent for marketing communication at any time.
To exercise your rights, please contact us using the details below.
7. Cookies
Our website may use cookies to enhance your browsing experience and collect anonymous usage statistics.
You can choose to disable cookies in your browser settings, but this may affect website functionality.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: office@homego-removals.com
📞 Phone: 07440-414548
🏢 Address: Slough, United Kingdom
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
The latest version will always be available on our website.
Terms of Use
1. Bookings & Quotes
All quotes provided by HomeGo Removals & Packing Ltd are free and based on the details you provide.
Final prices may change if the move size, distance, or access conditions differ from the original information.
A booking is confirmed once both parties agree on the date, time, and price.
2. Payments
Payment must be made in full upon completion of the service, unless otherwise agreed in writing.
We accept cash, bank transfer, or card payments.
Deposits may be required for Booking or long-distance jobs.
3. Cancellations & Rescheduling
If you need to cancel or change your booking, please let us know as early as possible.
Cancellations made within 24 hours of the moving date may be subject to a charge to cover reserved time and costs.
4. Customer Responsibilities
Please ensure all items are packed and ready for collection (unless you have requested our packing service).
It’s your responsibility to ensure access to both properties and to secure parking for our vehicle if required.
5. Damages & Insurance
We handle all items with care.
Goods-in-transit insurance is included for your peace of mind.
We are not responsible for damage caused by poor packing (unless packed by our team) or for items of high value not declared in advance.
6. Delays
While we do our best to arrive and complete on time, we cannot be held responsible for delays caused by traffic, weather, or events beyond our control.
7. Storage Services
If you require storage, your items will be kept in a secure facility.
Storage fees are charged separately and must be paid before collection or delivery.
8. Liability
HomeGo Removals & Packing Ltd will not be liable for any indirect or consequential losses.
Our total liability is limited to the value of the goods-in-transit insurance provided.
9. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
10. Legal References and Consumer Rights
HomeGo Removals & Packing Ltd operates in accordance with UK consumer and contract law.
Customers can learn more about their legal rights from the following official sources:
-
UK Government – Consumer Rights:
https://www.gov.uk/consumer-protection-rights -
Citizens Advice – Consumer Contracts and Refunds:
https://www.citizensadvice.org.uk/consumer/ -
UK Government – Terms and Conditions Guidance for Businesses:
https://www.gov.uk/business-legal-requirements/terms-and-conditions